Shipping and Delivery Times
Please follow the links below to track your order or request a return:
Shipping Charges to Australian Addresses
BeesActive ships most Australian orders using Australia Post eParcel. Standard shipping is free for all orders delivered within Australia. We reserve the right to charge additional shipping fees for large, bulky, or commercial orders. Express delivery options are available for an additional fee, calculated based on the total weight and size of your order.
Shipping Method
Australia Post eParcel provides a door-to-door service. We can deliver to residential addresses, business addresses, and PO Boxes. When shipping to a business address, please ensure that the business name and a contact person are clearly provided. All deliveries require a signature upon receipt.
If no one is available to receive the parcel at the time of delivery, a postal card will be left, and the parcel can be collected from your nearest post office.
Global Fulfilment Network
BeesActive operates through a global network of distribution centres and reliable logistics partners to ensure efficient order fulfilment. Most orders shipped to Australia are handled by reputable international carriers with full tracking provided. Depending on the product type and availability, shipments may be dispatched from Asia, Europe, or North America.
Delivery Timeframes
Most orders are processed and dispatched within 3 business days of being placed. Items on backorder or temporarily out of stock may take longer to leave our warehouse. In such cases, we will notify you via email of any expected delays or changes in stock availability.
Estimated delivery times:
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Victoria, Tasmania, New South Wales, and South Australia: approximately 5–7 business days to metropolitan areas.
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Queensland, Western Australia, and Northern Territory: approximately 6–9 business days to metropolitan areas (orders may be shipped from our WA warehouse).
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Orders to remote or regional areas may take longer.
If your order includes multiple items, it may be shipped from a single warehouse (as a complete order) or from multiple supplier locations (in separate deliveries). You will receive a shipping confirmation email with tracking details and dispatch information once your order has been shipped.
International Shipping Costs
International shipping costs are calculated based on the destination country and total weight of your order. You can estimate the shipping cost by adding your desired products to the cart and using the “Estimate Shipping and Tax”feature at checkout.
Customs and Duties
Prices do not include overseas customs duties, import taxes, or clearance fees, which may be imposed by your local authorities. These charges are the responsibility of the customer and must be paid directly to the relevant courier or customs office prior to delivery.
BeesActive cannot be held responsible for any additional charges, delays, or refusals by customs authorities. If you decline to pay customs or import fees, your parcel may be abandoned, and no refund will be issued.
